Contact Us

Business-Hour Schedule

Under this policy at rtic, after-hours inquiries are handled when the following business period begins; as a related safeguard, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles.

Physical Address

For practical purposes when ordering from rtic, the merchant address for customer records is 156 W Lynx Way, Chandler, Arizona, 85248, United States; where relevant, the same location serves as the standard authorized-return address except when written directions state otherwise.

Customer Service Channels

The customer-facing practice followed by rtic is that customers may email support@campchillpacks.shop or call 512-949-5267; assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests.

Order and Return Assistance

To state the position of rtic precisely, customers should wait for written approval and a merchant-funded return method before mailing an item; at the same time, an order number should be included when available.

How to Reach the Merchant

For practical purposes when ordering from rtic, email support is available at support@campchillpacks.shop; where relevant, the store telephone number is 512-949-5267; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 156 W Lynx Way, Chandler, Arizona, 85248, United States; at the same time, rtic is the merchant responsible for this storefront.