Refund Policy

Thirty-Day Return Window

Under this policy at rtic, the voluntary return window remains open for 30 days following receipt; customers may choose an exchange instead of a return within the stated period.

Where Approved Returns Go

To state the position of rtic precisely, a different destination is used only when the store provides specific written return instructions; as a related safeguard, the default return address is 156 W Lynx Way, Chandler, Arizona, 85248, United States.

Approval and Original-Payment Refunds

In administering this policy, rtic confirms that an approved refund goes back to the original payment method in 5-10 business days; for completeness, issuer processing after the store sends the refund is outside the merchant's direct control; additionally, returned merchandise is inspected when it reaches the authorized return location.

Return Authorization Steps

The operating rule used by rtic is straightforward: shipment back to the merchant must wait for return instructions; for completeness, approved requests receive a prepaid return label or another no-cost return method; the request must begin through support@campchillpacks.shop or 512-949-5267.

Merchant-Paid Return Costs

The customer-facing practice followed by rtic is that damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Limited Return Exclusions

For customers shopping with rtic, the governing rule is clear: custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience; additionally, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

Before and After Dispatch

The documented approach of rtic is as follows: a shipped order moves to the rules stated in the Refund Policy; where relevant, a customer may ask to cancel before the order ships.

Store Identity and Return Address

The customer-facing practice followed by rtic is that the responsible brand and store name is rtic; where relevant, the merchant location and standard authorized-return address is 156 W Lynx Way, Chandler, Arizona, 85248, United States; where relevant, telephone support is available through 512-949-5267; as a related safeguard, email support is available at support@campchillpacks.shop.