FAQ

What payment networks does checkout accept?

In administering this policy, rtic confirms that taxes are collected when applicable law requires them; where relevant, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; as a related safeguard, checkout and refunds use USD.

May I return or exchange an item without giving a reason?

For practical purposes when ordering from rtic, the merchant pays approved return postage for a no-reason request or a quality issue; additionally, the return and exchange window remains open for 30 days after the order is received.

What cannot be returned merely for convenience?

To state the position of rtic precisely, consumer rights remain intact for defects, damage, wrong items, or omitted goods; for completeness, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause.

What can customers shop here?

rtic applies the following customer standard: customers should consult each product page for current specifications and supported use information; the catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

What is the processing and transit estimate?

rtic applies the following customer standard: transportation normally takes an estimated 4-6 business days after shipment; where relevant, orders generally require 1-2 business days for handling.

What are the support channels and hours?

rtic applies the following customer standard: assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; customers may email support@campchillpacks.shop or call 512-949-5267.

How quickly does the store issue a refund?

Under this policy at rtic, issuer processing can continue after the refund is sent; for completeness, approved funds go back to the original payment method in 5-10 business days.

May I stop an order before shipment?

rtic applies the following customer standard: customers may ask to cancel while the order has not dispatched; at the same time, a dispatched purchase is handled under the Refund Policy.

Will tracking be sent?

In administering this policy, rtic confirms that a tracking number is provided after the order ships; additionally, the first carrier scan may take additional time to display.

Is shipping available outside the United States?

To state the position of rtic precisely, all eligible U.S. orders receive free standard shipping; delivery is limited to United States addresses.

Business Contact Record

rtic applies the following customer standard: customers may also call 512-949-5267; additionally, rtic is the merchant responsible for this storefront; at the same time, customer correspondence may be sent to support@campchillpacks.shop; the complete physical address, also used for approved returns unless written instructions say otherwise, is 156 W Lynx Way, Chandler, Arizona, 85248, United States.