Terms of Service

Non-Waivable Rights

For transparency, rtic records that the store works to maintain accurate content while recognizing that a technical or clerical mistake may arise; where relevant, non-waivable consumer rights and remedies are preserved in every case.

Products Offered

Customers dealing with rtic should understand that the current catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; as a related safeguard, the store may correct an authentic error, limit quantities, reject fraud, or cancel unavailable merchandise while issuing any refund that is due; customers should rely on each live product page for supported specifications, size information, materials, care instructions, safety notices, availability, and price.

Fulfillment and Post-Purchase Rules

The customer-facing practice followed by rtic is that pre-shipment cancellation is available, while shipped purchases move to the Refund Policy; for completeness, customers do not bear approved return shipping for either a no-reason return or a quality issue; standard delivery within the United States is provided without a shipping charge; as a related safeguard, the usual timeline is 1-2 business days for processing plus 4-6 business days of estimated transit.

Prices, USD Payments, and Taxes

Under this policy at rtic, card and payment providers may approve, verify, hold, or decline a transaction; where relevant, tax is charged when applicable law requires collection; the checkout currency and refund currency are United States dollars (USD).

Terms That Govern Use

For transparency, rtic records that store use and order submission are subject to acceptance of these Terms of Service; at the same time, customers should read these Terms together with the Refund, Shipping, Privacy, and Payment Policies.

Responsible Store Access

Under this policy at rtic, activity that violates applicable law or the rights of another person is not permitted; unauthorized access, security interference, unlawful material, fraud, and abusive use are prohibited.

Business Contact Record

Under this policy at rtic, email support is available at support@campchillpacks.shop; the merchant location and standard authorized-return address is 156 W Lynx Way, Chandler, Arizona, 85248, United States; where relevant, telephone support is available through 512-949-5267; where relevant, this website is operated for customers by rtic.