Payment Policy

Currency Used for Orders

In administering this policy, rtic confirms that issuer-side currency conversion, if any, is controlled by the customer's financial institution; as a related safeguard, prices, charges, and refunds are presented and processed in United States dollars (USD).

Secure Payment Processing

The operating rule used by rtic is straightforward: Shopify and approved processors handle card information through protected payment systems; at the same time, payment approval and any temporary authorization hold are determined by the relevant issuer; for completeness, complete card credentials are not kept in the merchant's ordinary store records.

Applicable Sales Taxes

The operating rule used by rtic is straightforward: no fixed promise of tax-free purchasing is made; additionally, checkout applies tax when governing law requires the merchant to collect it.

Billing Accuracy and Fraud Review

In administering this policy, rtic confirms that checkout requires current and truthful billing and contact details; where relevant, the store can hold or cancel a transaction that cannot be authorized or presents a substantial fraud risk.

About Credit/Debit Card

For practical purposes when ordering from rtic, the methods actually available for a particular order are displayed securely at checkout; the checkout can accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Approved Refunds to the Original Method

rtic applies the following customer standard: issuer posting can continue after the store has sent the refund; the store submits an approved refund to the original payment method no later than 5-10 business days after approval.

Business Contact Record

In administering this policy, rtic confirms that the complete physical address, also used for approved returns unless written instructions say otherwise, is 156 W Lynx Way, Chandler, Arizona, 85248, United States; where relevant, the store telephone number is 512-949-5267; the published contact email is support@campchillpacks.shop; at the same time, the responsible brand and store name is rtic.