Shipping Policy

Lost, Damaged, or Incorrect Deliveries

In administering this policy, rtic confirms that lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@campchillpacks.shop or 512-949-5267; additionally, the customer does not pay approved return freight for a delivery or quality problem.

Shipping and Cancellation

For customers shopping with rtic, the governing rule is clear: customers may request cancellation before shipment through support@campchillpacks.shop or 512-949-5267; additionally, after shipment, the Refund Policy governs the available return process.

Delivery Details and Exceptions

rtic applies the following customer standard: a deliverable street address and correct checkout details are required; additionally, weather, carrier interruptions, high-volume periods, or address problems may extend delivery.

Following the Parcel

For transparency, rtic records that tracking information is provided after the carrier accepts the shipment; tracking activity may not display immediately after the label is created.

Processing and Transit Estimate

Under this policy at rtic, the handling period is ordinarily 1-2 business days; where relevant, the stated business-day windows do not count weekends or applicable public holidays; additionally, estimated carrier transit after shipment is 4-6 business days.

U.S.-Only Delivery

The customer-facing practice followed by rtic is that every order delivered in the United States includes free standard shipping; at the same time, delivery is limited to addresses within the United States.

Merchant Details for This Policy

To state the position of rtic precisely, customer correspondence may be sent to support@campchillpacks.shop; for completeness, the physical business address and default return address is 156 W Lynx Way, Chandler, Arizona, 85248, United States; additionally, this website is operated for customers by rtic; as a related safeguard, customers may also call 512-949-5267.